March 29, 2023
We started supporting the Information and Technology Team at the American Society for Clinical Pathology (ASCP) in early 2022. During that time, the team made significant strides in improving their alignment, delivery, productivity, and predictability. Just as important, they’ve gotten accolades from their internal customers.
The attached case study outlines our support of ASCP which started with a set of agility assessments. Those assessments resulted in a set of recommended actions that ASCP took to improve its agility. That resulted in a boost in productivity and an increase in customer satisfaction.
When CIO Mark Moen joined ASCP in January of 2021, he found a technology organization with strong technical skills as well as a history of delivery challenges that included:
Moen reached out to Vitality Chicago to support the team to adopt agile ways of working. Here is a summary of the steps taken:
The results after just one year are impressive. By adopting agile ways of working, the ASCP Information and Technology team was able to:
Perhaps most importantly, the internal customers of the Information and Technology Team have taken notice. The chart below shows the improvements in various aspects of customer satisfaction.
Here are a few sample quotes from the customer satisfaction survey:
I have witnessed a greatly improved level of communication and collaboration with the I&T team during the past year. The enhanced level of transparency is also very much appreciated.
The entire team is great and fast on resolving issues/projects.
— ASCP Internal Customer
Download the Agile Case Study ASCP Customer Success Story 2023 for more details. Please reach out to us if you are interested in conducting an agility assessment for one or more of your teams. Get objective insights into team strengths, opportunities for improvement and a clear set of actionable recommendations.
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